Customer Care for Element Vape
As a leading e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you have received a mistake from your local shipping and delivery service and would like to end your order, 1st check your e-mail and/or spam filtration to make sure you clicked on the correct delivery address and/or WEB ADDRESS. Once this offers been done, if you are nevertheless interested in continuing, basically answer the e-mail with the details of your request and you may greatly appreciate any assistance you might offer. For technical issues, you may need to make contact with customer support via their particular telephone number: (Toll Free). Alternatively, if an individual have any some other questions, you can send us a great email and all of us will try our best to assist you.
Your bundle will arrive at your current door within more effective to ten operating days. Take note of which shipping times may vary from one courier company to another. Hence, it is, usually preferable to buy with a trustworthy company. To help ensure your package arrives safely, we all always advise of which you sign your parcel’s “Thanks With regard to Sending” section in order to arrives. Your local delivery services usually are required to clearly display this signature confirmation on just about all sent items, which include Element Vape products.
Once your parcel is here at your entrance, you will need to collect this as soon because possible. This will be normally done by simply completing a self-addressed, stamped envelope with your return deal with and tracking number. Upon arrival, ensure that your unit is fully charged and prepared to start out using this immediately. Tend not to wait around for your Aspect Vape product to warm up; this should not be stressed adequate, particularly in the case regarding rechargeable batteries.
As outlined in the above paragraph, when shipping to be able to UK residents, shipping and delivery will be facilitated by one of our across the country network of courier companies, such as DPD, FED EX or UPS — but please permit for additional costs to be used into consideration any time placing your purchase. Customers located inside the Republic of Ireland are not allowed to buy online. Inside most cases, clients located within the Republic of Ireland will be not able to purchase the product with the use of credit cards or debit cards. We all are currently encountering some issues together with credit card fraud in Europe as well as in certain cases, payments made making use of these methods may be declined or reversed. In add-on, all deliveries in order to EU customers might be subject to fees and import responsibilities.
Any time shipping internationally, please note that persuits procedures are really time-consuming and usually require the help Smok Novo 2 of an independent customs broker. In the situation of an brought in product, delivery occasions will be based mostly on your courier’s international delivery support and transit periods may greatly go beyond our internal delivery estimates. In case you are not sure of expected transit times, please get in touch with us immediately. Worldwide orders will generally arrive within three to five business days after payment has already been received.
For those questions relating to this matter, make sure you note that every queries should be aimed towards our corporate headquarters. Should a person need to create changes or inquire about our services in general, you may do so at anytime during business hours, Monday via Friday, except Saturday, Wednesday, and Thursday night. Should you possess any other concerns, you can either contact our consumer service team or perhaps one of the sales representatives on the main office. In the event you prefer to place your order on the internet, you are welcome to visit our website and follow the particular simple instructions provided. All billing in addition to ordering information will certainly be provided at the click of a button.
As always, we strongly advise that all purchases be paid regarding entirely before delivery or delivery of products. Any changes to shipping or perhaps delivery policies is going to be clearly indicated on receipt of payment. In the event of a problem in any merchandise, please contact us right away for a return or alternative. As long as your satisfaction is usually our number one priority, we will work with you to definitely make certain that you have the very best electronic products available.